FAQ
Get answers to all your queries
About Likha
What is Likha Collaborative?
LIKHA COLLAB is an online marketplace for Filipino-made products that are genuinely natural, plant-based, and made from toxic-free ingredients. LIKHA COLLAB is also a community of eco-advocates promoting a lifestyle that is environmentally aware
Does Likha Collab have an app or community group?
Yes! We are proud to offer our FB community group @Eco Friends PH
How do I partner with Likha Collab?
Thank you for your interest in partnering with us! You can apply at likhacollab.com
Our team will review your application and get back to you the soonest!
Products
Are your products imported?
No. ALL products in LIKHA COLLAB are proudly manufactured in the Philippines.
Are your products FDA approved?
Yes, our mindfully-developed products are approved by Food and Drug Admin (FDA) therefore guaranteed legit and safe to use.
What certifications do Likha Collab products have?
LIKHA COLLAB is commited to providing the safest products to all its customers, so your purchasing decisions can be stress-free. All our partner brands have FDA-License to Operate certificates.
Are your products toxic-free?
Yes, all products available from LIKHA COLLAB are toxic-free, with no exceptions.
Order & Payment
Where are your products available?
Website: www.likhacollab.com Facebook / IG: likhacollab PH Tiktok: likhacollabph
Do you deliver outside Metro Manila?
Yes. We deliver to North and South Luzon, as well as to key cities in the Visayas and Mindanao.
Please note that applicable delivery fees are charged to the customers’ accounts, and the amount will depend on your delivery location.
How do I pay for my order?
You may settle payment through bank transfer or online transaction (credit card, G-Cash, Maya).
Do you accept cash on delivery (COD)
Yes, we accept Cash on Delivery. However, please wait for our call or email first to verify your order and payment terms before we schedule delivery.
How long does delivery take?
Lead-time for delivery:
3-4 working days for Mega Manila 5-7 working days for North and South Luzon 8-10 working days for key cities in the Visayas andMindanao regions.
Do you offer same day delivery?
Yes, for those who require same-day delivery, you may contact and inform us right away and will let you know how much will be the shipping fee. You may settle payment through bank transactions or online payment (Credit card, G-cash, Maya) or you may choose to book the delivery yourself.
How can I find out the status of my order?
Once your order has been confirmed, it generally takes 24-48 hours to be packed in our warehouse, and then 2-4 days to ship to you!
When your shipment leaves our warehouse you will get a shipping notification that includes a tracking number for your order.
If you have any concerns about the status of your order, please feel free to contact us and we'll be happy to assist you.
What is your refund policy?
RETURN/ EXCHANGE POLICY
We want to offer you the best service possible at all times. But if in case the product delivered to you has a defect or damage due to shipping or if you received the wrong item/s, just email likhacollab.com within two (2) days with your complete name, address and tracking number. Attach a photo of the defective/damaged or wrongly shipped product so we may evaluate your concern immediately and advise you regarding the next steps.
The following are considered Defective Products:
- Dilapidated packaging
- Heavily dented caps, bottles/containers
- Broken caps, bottles/containers
- Products with leakage
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that we do not accept returns or exchange for Likha Collab products that were purchased outside of likhacollab.com (Website), @likhacollab PH (Facebook) or @likhacollabph (Instagram).
Free items on promo and samples are NOT eligible for return or exchange.
FAILED, RETURNED & NON-DELIVERIES
LIKHA COLLAB shall not be held responsible for failed or returned deliveries due to the following:
- If the recipient refuses to accept the delivery
- If the recipient is not present at the specified delivery address and if there is no one else to receive the item on his or her behalf.
POLICY ON APPROVED REFUND
If the abovementioned conditions are satisfied and are approved by our Quality Assurance Team, we will send you an email indicating the official result.
We will refund the value of the returned product/s along with applicable sales tax.
Approved Refunds will be processed within approximately seven (7) business days from the date of our email. All approved refunds will be sent via bank transfer.
Sustainability & Recycling
Does Likha Collab have a recycling program?
We are in collaboration with NGOs and other esteemed agencies to become our dedicated recycling partners. We will promptly share the exciting developments with you!